Terms of Service

Futoriq English provides English lessons, exercises, grading, speaking and conversation practice generated with the help of artificial intelligence, from beginner (A0) to advanced (C2). It is a learning tool. The content is generated for you and, like any AI, may occasionally be incomplete or inaccurate; it is not professional, legal, medical, financial or official certification advice, and any level certificate reflects your practice in the app, not a state-recognised exam.

You must be at least 16 years old to use the Service. By using it you confirm that you are 16 or older and that the information you give us is accurate. The Service is offered to individuals and to companies that buy access for their people.

You are responsible for keeping your login credentials secure and for everything that happens under your account. Tell us promptly if you think your account has been accessed without permission. You may sign in with email and password, Google or LinkedIn; you are bound by those providers' terms when you do.

The Service offers a free trial with a limited AI allowance and paid monthly plans, billed per user. Current prices, taxes and limits are shown before you subscribe on our pricing page.

All payments are processed by Paddle.com Market Ltd as our merchant of record. This means Paddle, not us, is the seller for the transaction: Paddle processes your payment, collects and remits any applicable VAT or sales tax for your country, and issues your invoice and receipt. Your purchase is therefore also subject to the Paddle Buyer Terms shown at checkout, and card and bank details are handled by Paddle, not stored by us.

Each new account receives a one-time free AI allowance so you can try the Service before paying. Paid plans include a monthly AI allowance sized for normal personal study. To keep the Service sustainable and fair to everyone, we may apply reasonable limits and slow or pause AI features if usage is far beyond normal or looks automated.

Paid plans are prepaid and renew automatically each month until you cancel. You can cancel at any time from your account or the Paddle customer portal linked in your receipt; your access continues until the end of the period you have paid for. We may change prices or features from time to time, for example to reflect inflation or changes in our suppliers' costs (including the AI models the Service depends on, such as Google Gemini). Any price change is announced with reasonable advance notice and never applies to a period you have already paid for; if you do not accept a new price you can cancel before it takes effect.

Refunds are governed by our Refund Policy, which forms part of these Terms and is handled through Paddle. If you are a consumer in the EU or a similar jurisdiction, you have a statutory right to withdraw from a purchase of digital content within 14 days. Because the Service gives you immediate access, you may be asked at checkout to agree that performance begins right away and to acknowledge that this ends your withdrawal right once you start using the paid features.

A company may buy seats and admit learners up to its seat limit. The administrator manages membership and sees aggregated analytics only (time, lessons and levels, never the content a learner produces). A company that adds employees must have a lawful basis to do so and is responsible for informing them. Terms individually agreed with a company prevail over these Terms for that company.

Please use the Service lawfully and in good faith. Do not disrupt, probe or reverse-engineer it, circumvent limits or security, resell or share access, scrape it at scale, upload unlawful material, or use it to generate harmful, infringing or illegal content. We may warn, limit or suspend accounts that break these rules, and remove content that does.

The Service, its software and its branding belong to us or our licensors. We grant you a personal, non-transferable, revocable licence to use the Service for your own learning. The text and recordings you submit stay yours; you grant us only the licence we need to run, secure and improve the Service, including sending your content to our AI provider to generate your results. We do not claim ownership of your input and do not sell it.

AI-generated lessons, grades and feedback are aids to learning, not guarantees. They can contain mistakes and should not be relied on as authoritative for exams, work or any decision with real consequences. Use your judgement and verify anything important.

We work to keep the Service reliable, but it is provided "as is" and "as available". We do not guarantee uninterrupted access, error-free content or any particular learning outcome, and we may change, pause or retire features. We will give notice of significant changes where we reasonably can.

To the fullest extent permitted by law, our total liability to you for any claim connected to the Service is limited to the amount you paid in the twelve months before the claim, and we are not liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or your mandatory consumer rights.

You may stop using the Service and delete your account at any time; export your data first from your profile page. We may suspend or end your access for a serious or repeated breach of these Terms, or where the law requires it, and will tell you the reason unless we are legally prevented from doing so.

These Terms are governed by Czech law and the courts of the Czech Republic have jurisdiction, without depriving you of the protection of the mandatory consumer rules of your country of residence. If you are a consumer in the Czech Republic and we cannot resolve a dispute directly, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz) for out-of-court settlement. Consumers elsewhere may use the dispute bodies available under their local law.

We may update these Terms as the Service or the law changes. We post the current version here with its date, and for material changes we give notice inside the Service. If you keep using the Service after a change takes effect, you accept the updated Terms.

The best way to reach us is the contact form. You can also write to info@sawuh.cz.