Refund Policy

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If you are a consumer in the EU or the EEA, you have a statutory right to withdraw from a purchase of digital content within 14 days of buying it. Because a subscription gives you immediate access to the paid features, at checkout you may be asked to agree that the service starts right away; once you start using the paid features with that consent, the 14-day withdrawal right ends, as the law allows. If you have not started using the paid features, you can withdraw within 14 days for a full refund.

Subscriptions are prepaid and renew automatically each month. You can cancel at any time to stop future renewals, and you keep access until the end of the month you have already paid for. We do not generally refund a monthly period that has already started, but if a renewal was charged in error, after you cancelled, or was clearly not used because of a fault on our side, contact us and we will make it right.

For company accounts, seats added during a period are charged for that period and are not refundable mid-period; reducing seats takes effect at the next renewal. Anything agreed in writing with a company at purchase takes precedence.

The quickest route is the buyer support linked in your Paddle receipt, since Paddle is the seller of record and processes the payment. You can also reach us through the contact form or at info@sawuh.cz from your account email, with your order or receipt reference, and we will help. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

If you were charged twice, charged after cancelling, or charged an amount that does not match what was shown at checkout, tell us and we will investigate and refund any incorrect charge in full.

We may decline a refund where there is fraud or clear abuse of this policy, for example repeated buy-and-refund cycles. This never affects your mandatory statutory rights as a consumer.

Consumers in the Czech Republic can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz) for out-of-court dispute resolution. Consumers in the United Kingdom, Colombia, Brazil, Mexico, the United States and elsewhere keep all the refund and cancellation rights their local law gives them, which this policy does not limit.

Questions about a payment or refund are welcome through the contact form or at info@sawuh.cz.